SUPPORT MANAGER – ETL/SQL, HEALTH INSURANCE

Location: Chicagoland Area
Start: ASAP
Experience: Bachelor's degree with 8+ years of ETL/SQL Support and Helpdesk experience

The Company:

We are a mature startup in a prefunding stage that has just finished developing our cloud-based, patent-pending Health Insurance Solutions portal, including a Mobile App. We are in the middle of launching this in a very big way with an expanded team. Magnifact is recruiting highly motivated, hardworking and dynamic professionals who can wear multiple hats, and who possess a DNA for a start-up culture.

Typical Support and Support Leadership Duties Involve:

  • Troubleshooting product issues, ETL scripts, analyzing data files including any integration with other business systems, facing off with the IT department, business analysts, project manager and internal champions.
  • Debugging nightly cycles for file uploads that involve a combination of ETL and RPA processes.
  • Provide login help for AgentVizion users. Respond to requests for technical assistance in person, via phone, electronically. Advise users on appropriate actions.
  • Create reports of Help Desk activity, including ticket status, turnaround time, trends, etc.
  • Setting up robust helpdesk processes for speedy and effective problem resolution client satisfaction.
  • Troubleshooting AWS issues and access controls including Key management, S3 access.
  • Document and create knowledge articles as appropriate.

Education / Experience:

  • Bachelor's degree with 8+ years both ETL and SQL Support experience.
  • Knowledge of AWS / Security landscape and enabling security audits or process certifications like SOC-2 / ISO 270001 is essential.
  • Experience in setting up and operating ZenDesk or any problem ticketing system would be a strong advantage.
  • UiPath RPA skills would present a strong advantage.
  • Detail-oriented, self-starter with strong communication and organizational skills. The successful candidate will have a proven ability to multi-task and work collaboratively as well as independently in a dynamic and entrepreneurial environment.
  • Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary.
  • Strong Microsoft Office skills including Excel, Word, PowerPoint, Access, and Project.

Benefits:

  • Excellent health insurance program.
  • Ability to qualify for Company stock grant.
  • Fun work environment.